Refund & Cancellation Policy

1. Project Deposits

All upfront deposits paid to Pixel Next LLC to reserve project capacity, schedule resources, or begin discovery work are non-refundable. Deposits are applied toward the total project fee upon project commencement.

2. Completed Milestones

Payments for milestones that have been completed, delivered, or approved (in writing or via project management tools) are non-refundable. This includes work product, deliverables, assets, and third-party costs incurred on the client's behalf.

3. Retainers

Retainer fees are billed in advance for the upcoming billing cycle and are non-refundable once the cycle has begun. Unused retainer hours do not roll over unless explicitly stated in the signed statement of work.

4. Cancellation by Client

Clients may cancel a project at any time by providing written notice to info@pixel-next.com. Cancellation must be submitted via email or signed document. Upon cancellation:

• The client is responsible for payment of all hours worked and milestones completed up to the cancellation date.
• Any outstanding invoices become due within seven (7) business days.
• Deposits are applied toward the final balance but are not refunded.

5. Cancellation by Pixel Next LLC

Pixel Next LLC reserves the right to terminate a project for non-payment, breach of terms, or unlawful use of deliverables. In such cases, the client remains liable for all work completed up to the termination date.

6. Refund Exceptions

Refunds, where applicable, will be issued to the original payment method within fourteen (14) business days.